A little clarity before you connect
Frequently Asked Questions
Find answers about choosing a plan, getting installed, and using satellite internet.

Plans & data
Explore Essentials, Unleashed, and Unleashed Max on our Plans & Pricing page. Your address determines the options and offers available.
No. Unleashed plans can receive lower priority during congestion when usage trends above typical usage for the applicable plan. Essentials includes 150 GB of High-Speed Data, then unlimited Standard Data that may be slower during congestion.
Burst speed is a temporary peak under ideal conditions. Viasat’s baseline goal is up to 80 Mbps most of the time for these home plans. Speeds vary and are not guaranteed.
New Unleashed and Unleashed Max plans are month-to-month. Essentials has a minimum service term. Confirm the agreement and cancellation terms for your order; existing obligations may remain when changing plans.
Equipment charges, taxes, surcharges, and optional services can add to the service price. Ask for the total recurring cost, any introductory-rate expiration, and one-time charges before ordering.
Availability & installation
Have your complete street address, ZIP code, and unit number ready. Service is not available everywhere. Visit Availability & Coverage for the next steps.
The dish needs a clear view of the southern sky. A certified technician will assess placement. Check any rental or property restrictions before scheduling.
No. A trained technician must install and align the dish. Confirm appointment availability and installation charges when ordering.
Everyday use
Yes. Streaming and connected devices share your connection, so performance depends on demand and network conditions. The supplied modem includes Wi-Fi; coverage throughout your home depends on the building and router placement.
Satellite latency can affect fast-paced multiplayer games. Some VPNs may be slow or incompatible. Review the requirements of essential games or work applications before ordering.
No. Residential service uses a fixed dish at your service address. It is not a portable travel internet plan.
Business & support
Yes. Viasat offers primary and backup business options, plus qualifying-area plans. Compare them on our Business Internet page and request address-specific pricing.
Select business plans include eligible business traffic during designated daytime hours. Streaming and other traffic categories are excluded, and usage limits apply. Confirm eligibility for your applications and plan.
Use My Viasat to manage your account and usage. For billing or technical assistance, visit Viasat customer support.
Still have a question?
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Plans, pricing, and terms vary by address and may change. Confirm your order details and applicable policies before purchase. Image is illustrative.